Terms and conditions

Buying from our site - Age restrictions.

By placing an order with Japanese Chef, you acknowledge and advise that you are 18 years of age or older.

By accessing the website, Japanese Chef, you agree to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Japanese Chef's relationship with you. If you do not agree with these terms and conditions, please leave the website now.

"Japanese Chef" refers to the operator of this website and the term "you" refers to anyone using the website for any purpose.

The use of this website is subject to the following terms of use:

"    The content of the pages of this website is for your general information and use only and is subject to change without prior notice..
"    The information contained on this website is provided in good faith and is the result of our investigations into the matters discussed, or is information provided by our suppliers. You accept that as such, the information may     contain inaccuracies which are out of our control and for which we will not be held responsible.
"    It is your responsibility to ensure that the information provided on this site is suitable to your needs and that the products are suitable for the purpose to which you apply them.
"    This website contains copyright material which is owned by us or used under licence to us. This includes the design of the website and any original images taken of the products available from the website.  You are not authorised to use these images in any form or in any media, unless it is with specific permission from Japanese Chef.
"    Any link to external websites is provided for your information only and we are not responsible for any content on any of those linked websites.

Privacy Policy

Japanese Chef considers your privacy as very important and we do not, and will not share your information with anyone else, in any form, apart from as far as needed to complete your transaction with us. The information we may collect from you is only for the completion of any orders you may have made, or for answering any questions. We may use your email address for newsletters at times, but that is the only storage of your information. Any orders placed through Paypal, or other suppliers, is not provided to us in any form.
If at any time you would like to unsubscribe from receiving future emails from us, return an "unsubscribe" email and we will expunge your name from all lists of any sort.

Liability

In no event shall Japanese Chef or any of its subsidiaries or affiliates be liable for any indirect, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. To the maximum extent permitted by applicable laws, Japanese Chef's liability is limited to an amount equal to the purchase price of the relevant goods

Japanese Chef will not be responsible and will not accept any liability for:
"    Incorrect use of the goods supplied
"    Errors or exceptions on our website
"    Your failing to act on any advice offered by Japanese Chef, in relation to our supplied products
"    Any viruses, trojans, or other harmful computer code, transferred by any third party, through our website.

Placing orders through the Web Site

By purchasing any goods through the Web Site, you make an offer to us to purchase the goods you have selected based on these Terms and Conditions. Information contained on the Web Site constitutes an invitation to buy. No information constitutes an offer by us to sell any goods. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders. We will confirm acceptance of your order when we send you an email confirming payment has been received. If we are unable to process or accept your order after payment is received we will contact you by email or telephone.

Returns

We are happy to exchange or provide a credit for items in new, unused and original condition within 14 days of receiving the goods. Goods must be returned in original packaging in a re-saleable, brand new condition. Any visible marks or damage to the item or the packaging will mean the item is returned to you and no credit or exchange will be given. We cannot accept returns after 14 days.

We reserve the right to charge a 10% re-stocking fee. Return shipping costs are the customer's responsibility. The customer must contact us first to discuss the return. If an item is faulty and we cannot supply a replacement or repair the goods, you will be entitled to a refund or store credit. We will not
provide a refund if the customer changes their mind, the goods have been damaged after purchase, or the customer finds the same item at a cheaper price elsewhere.

We carefully inspect all items before they are packed and only those items which have no faults are despatched.

Shipping Times

We endeavour to process and dispatch orders promptly and efficiently. We will not be responsible for any delay caused by shipping suppliers. All items are sent via a method which requires you to sign for the delivery, unless by specific arrangement between you and Japanese Chef. You accept that any insurance is your responsibility and that any claims for loss in transit, are to be made by you, to the shipper involved.
Registered post includes insurance to $100 and we will endeavour to assist as much as we can, should there be a loss in transit. This is the limit of our responsibility after the purchased item leaves our premises.


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Fine Japanese chef's knives to Australia since 2007